Privacy Policy

Last updated: October 2025

At Open Door Housing Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

We may collect the following types of information:

• Personal details (e.g. name, email, phone number, date of birth)

• Address and accommodation preferences

• Employment or benefit status information

• References or identification documents (when required)

• Website usage data via cookies or analytics tools

2. How We Use Your Information

Your information is used to:

• Process housing applications

• Match you with suitable accommodation

• Communicate with you about your application or tenancy

• Comply with legal or regulatory requirements

• Improve our website and services

3. How We Protect Your Information

We use appropriate security measures to protect your data against unauthorized access, loss, or misuse. Personal information is stored securely and only accessible to authorized staff.

4. Sharing Your Information

We may share your information with:

• Landlords or property owners (for tenancy matching)

• Local authorities or support agencies (when relevant)

• Legal or regulatory bodies, if required by law
  We never sell or rent your data to third parties.

5. Your Rights

You have the right to:

• Access, update, or delete your personal data

• Withdraw consent at any time

• Request a copy of the information we hold about you
  To exercise these rights, please contact us at info@opendoorshousingsolutions.com

6. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.